Last updated: 17th March 2025

 

This Privacy Policy explains how Marion Crouch – The Model Therapist (“we,” “our,” or “us”) collects, uses, and protects any personal information that you provide when using this website. We are committed to safeguarding your privacy and ensuring that your personal information is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

 

We may collect and process the following personal data when you interact with this website:

• Personal Information: Your name, email address, and contact details when you complete a contact form or send an inquiry.

• Session Information: Details about your appointments, preferences, and communications with us.

• Website Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited, collected via cookies (see Section 6).
 

2. How We Use Your Information

 

We collect your personal data for the following purposes:

• To respond to your inquiries and provide requested information or services.

• To schedule and manage therapy sessions.

• To send appointment confirmations and relevant updates.

• To improve our website and personalise your experience.

• To comply with legal and professional obligations.

 

We will never sell, rent, or share your data with third parties for marketing purposes.
 

3. Lawful Basis for Processing

 

We process your personal data based on the following lawful grounds:

• Consent: When you provide your information via a contact form, you consent to us using it to respond to your inquiry.

• Contract: If you book a session, we process your data to provide the agreed services.

• Legal Obligations: We may process data where required by law or ethical guidelines for counselling professionals.
 

4. How Your Data is Stored & Protected

 

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure storage of digital records.

• Limiting access to your information to only those necessary.

• Regular security updates and compliance with data protection regulations.

 

We retain personal data only for as long as necessary to fulfil the purposes outlined above or as required by law.
 

5. Sharing Your Information

 

Your data is treated with strict confidentiality. However, we may need to share certain information in the following circumstances:

• Legal Compliance: If required by law, court order, or regulatory authority.

• Professional Obligations: In rare cases where disclosure is necessary to protect your safety or the safety of others.
 

6. Cookies & Website Tracking

 

This website may use cookies to enhance your browsing experience and gather website usage data. Cookies help us understand visitor behaviour and improve our services. You can manage or disable cookies through your browser settings.
 

7. Your Rights Under UK GDPR

 

You have the following rights regarding your personal data:

 

✔ Access – Request a copy of the personal data we hold about you.

✔ Correction – Ask us to update or correct inaccurate information.

✔ Deletion – Request the removal of your personal data (subject to legal obligations).

✔ Restriction – Limit the way we process your data in certain circumstances.

✔ Objection – Object to the processing of your data for certain purposes.

✔ Data Portability – Request a copy of your data in a standard format.

 

To exercise your rights, please contact us at themodeltherapist@gmail.com.

8. Contact Information

 

If you have any questions about this Privacy Policy or how your data is handled, you can contact:

 

📧 Marion Crouch – The Model Therapist

✉️ Email: themodeltherapist@gmail.com
 

9. Updates to This Privacy Policy

 

We may update this policy from time to time to reflect changes in the law or our practices. Please review this page periodically for any updates.

 

By using this website, you agree to the terms of this Privacy Policy.

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